You can order more BOXIO products at any time! If your original order hasn’t been shipped yet, we’ll try to match your second order with your first to save you shipping costs.

Contact our customer service to get an invoice electronically or by mail.

We accept most major credit cards as well as PayPal, G Pay, and more.

As soon as you place your order, we’ll get to work making sure your BOXIO comes with everything you need to take on the great outdoors. All our products are made in Germany, and we take the time to carefully inspect every piece we ship, that was we can make sure you’re getting gear that won’t let you down. Please be patient. We know great adventures are calling, but our products are worth the wait.

For orders under $250, shipping is $15. For anything over $250, shipping is free!

If you need to cancel your order, contact our customer service ASAP. Orders that have already been processed or shipped can’t always be canceled.

If you need to make a return, you’ll have 14 days from receiving your BOXIO products to let us know you’d like to send them back and another 14 days to ship them to us. In order to receive the refund, the products must come back in perfect condition.

If you ordered directly from the BOXIO store, contact our customer service for help with the return and to get a return label. 

Unfortunately, we can’t cover the cost of return shipping.

The surfaces of the BOXIO-WASH can be wiped with mild detergent and a soft cloth. Avoid harsh detergents or rough sponges, as they may damage the surface.

To clean the urine canister, rinse it thoroughly after each use. Use warm water and mild detergent to clean the canister. Then allow it to dry thoroughly before reinserting it into the BOXIO-TOILET.

To clean your BOXIO-TOILET properly, you should follow the manufacturer's instructions. As a rule, you can wipe the surfaces of the toilet with mild detergent and a soft cloth. Avoid harsh detergents or rough sponges to avoid scratches. For the toilet bowl and seat, you can also use mild detergents such as BOXIO - CLEAN an ecological universal cleaning concentrate.

BOXIO does not provide a special disposal option for menstrual products such as tampons or pads. It should be noted that after disposing of tampons or pads in the solid waste container, the contents are no longer compostable. It is recommended that they be disposed of according to standard sanitary product disposal methods. However, disposing of the contents of menstrual cups in the urine canister is not a problem.

The BOXIO system is based on Euroboxes from the manufacturer AUER. Not all Euroboxes are compatible with each other, as there may be different sizes and designs. It is recommended to use BOXIO Euroboxes with other boxes from the same manufacturer to ensure optimal fit and function.

The BOXIO water pumping system is specifically designed for the BOXIO-TOILET and BOXIO-WASH. It cannot be guaranteed to work properly in a fixed van kitchen or other context. It is recommended to use the water pumping system according to the manufacturer's instructions and recommendations in conjunction with the BOXIO products

Here you can download the manual for BOXIO - TOILET: Instruction BOXIO - TOILET

Here you can download the manual for BOXIO - WASH: Instruction WASH - TOILET

BOXIO's Euro boxes usually have a load capacity of 150-200 kg. This means that they are designed to safely carry this weight load. Make sure that the boxes are used properly to avoid damage.

We offer the possibility to buy spare parts.

For other parts you should contact the customer service directly to find out if and how you can buy parts. The customer service can give you information about availability, prices and ordering process.

If you have ordered directly in the BOXIO store, you can order your return in our returns portal and receive the return label afterwards.

The general time limits for revocation apply. After receiving your BOXIO products you have 14 days to exercise your right of withdrawal and another 14 days to return the products to us.

As soon as we have received your return, we will check it for completeness and intactness as soon as possible and refund the purchase price via the payment option used at the time of purchase.
You should receive your money back no later than 5 days after we receive your return.

NOTE: Unfortunately, we cannot cover the cost of the return label.

It is important to report this to BOXIO customer service as soon as possible and possibly provide proof photos or a description of the damage. Customer service will guide you through the return process and provide you with refund or replacement information.